General terms
- In case of cancellation less than 7 days before arrival, 50% of the total amount will be charged. These conditions are not aplicable for "non-refundable" reservations.
- Non-refundable reservations can’t be modified or cancelled. The total amount of the reservation will always be charged.
- All bookings are to be paid at the latest on the day of departure unless explicitly agreed upon by the hotel management. A time-price differential charge equal 15% per annum with a minimum of € 25,00 will be charged on all balances not paid in full by the date indicated on the invoice.
- All disputes arising from the Special Conditions and the Terms and Conditions are governed by Belgian law and only the courts of Casino Hotel’s registered office shall have jurisdiction.
- Bookings have to be requested in writing or tjrough the website and are only binding upon the gotel following written confirmation by Casino Hotel.
- Casino Hotel reserves the right to require payment of the full amount of the booked services or a creditcard guarantee. In the last case validity of the creditcard may be verified and the creditcard must be registered to the customer’s personal name or the legal entity he is authorized to present.
- Casino Hotel shall provide the services mentionned in the booking confirmation to the customer. The discriptions, sizes and pictures and drawnings in quotations, catalogues and/or on the website are only for information purposes.
- Casino Hotel is not liable for any accidents occurring on the hotel’s premises, including the car park.
- Casino Hotel is not liable for loss, theft or damage caused to the customer by third parties, with the exception of the items for which an explicit and written custodian agreement was concluded.
Arrival
- Rooms are available from 3 p.m. on the day of arrival.
- If the customer does not arrive before 6 p.m. without notification, Casino Hotel reserves the right to rent the booked room to a different customer without further notification. If the customer arrives after 6 p.m. and no similar room is available, Casino Hotel has the right to consider the agreement to be terminated by operation of the law and without notification of default. Such termination does not entitle the customer to compensation.
- A late arrival after 6 p.m. can be guaranteed only with an advance payment or creditcard details. In case of arrival after 6 p.m., it is the responsability of the customer to inform the hotel on the day in question.
Ckeck-out
- We request to leave the room before 11 a.m. If you leave the room between 12:00 a.m. and 2:00 p.m., a charge of € 20,00 will be added to your bill. After 2:00 p.m. an extra night will be charged. Exceptions are only possible after excplicit authorisation of Casino Hotel.
Liability of the customer
- The customer is liable with respect to Casino Hotel for all damages caused by him or the people accompanying him, or the people under his care, or domestic animals, to the buildings of Casino hotel or the internal and external appurtenances, to the hotel’s furnishings and to its staff or to third parties.
- The customer declares that he will abide by the rules of the "Casino" site and acknowledges to have read these rules.
- It is forbidden to leave your pet alone in the room at times when you leave the hotel.
- Should the customer cause damage to movable or immovable property of Casino Hotel, he shall compensate the damage immediately and at least before his departure, at Casino Hotel’s first request.
- Smoking is forbidden both in the public and the private areas at Casino Hotel. For each violation by the customer and/or people accompanying him or under his custody, the customer shall have to pay € 100,00 in compensation.
- If the customer violates this provision, Casino Hotel reserves the right to suspend performance of its obligations and considers the agreement to be terminated by operation of the law and without notice of default.
PRIVACY POLICY
We will treat the personal data of both website users and clients with care in accordance with the applicable legal provisions.
For more information regarding privacy, please refer to the website of the Commission for the Protection of Privacy: http://www.privacycommission.be.
Personal data we process:
Before entering into any agreement, we must necessarily request and process your personal data. We will not ask you for any personal data other than those required for this agreement. However, failure to provide this data will result in our inability to enter into this agreement with you.
If you use our contact form, we may obtain the following data from you:
First and last name
Address details
Telephone number
E-mail address
Desired dates of stay
How long we keep data
We will not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected.
Sharing with others
Your data will not be sold to third parties.
For certain operations, we use third parties if this is necessary for the performance of our agreement with you or to comply with a legal obligation. In such case, we conclude a processor's agreement with these third parties to ensure that your data are given the same level of security and confidentiality.
Viewing, correcting or deleting data
You always have the right to inspect, correct or delete your personal data.
You can send a request for inspection, correction or deletion using the details above.
To ensure that the request for inspection, correction or deletion was effectively made by you, we ask you to enclose a copy of your proof of identity with the request. Your request will then be processed as soon as possible and at the latest within four weeks.
Security
We take the protection of your data very seriously and take appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.
If you have the impression that your data is not properly secured or there are indications of misuse, please contact us using the details above.
Under no circumstances can we be held responsible for any direct or indirect damage that would be caused by an incorrect or unlawful use of the personal data by a third party.
